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Hello, Tahara-san, Thank you for contacting Zoom Support, Roselle. We are sorry to hear that you are having trouble accessing your old email address. We would be happy to assist you in this matter. This is because we no longer have access to your old email address in order to get your OTP when you log in. We recommend that you change your Zoom sign-in email address instead. You can change your Zoom email address from the old one to the new one, but in order to authenticate your profile, you will need to provide us with the following Last 4 digits of your registered credit card or payment method A copy of your billing statement Billing address Old email address that you no longer have access to Your new Zoom email address We await your kind feedback. For further inquiries, please feel free to visit our website support.zoom.us. You may receive a short survey about this ticket/chat. Any feedback is welcome! Thank you for your interest in Zoom! Best regards Roselle
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